See this email:
Good news - we're giving you even faster broadband, for less.
You're already getting the UK's fastest widely available broadband, and starting this summer we'll be starting the roll-out to boost your speeds from up to 100Mb to up to 120Mb. We'll also be lowering the price of your broadband package in April to match the price of our 50Mb Broadband XXL packages.
These are nice extras we do to make you smile. We call them Virgin Media tickles, and we only give them to people we know and like - our customers.
Our ongoing commitment to offering the UK's fastest broadband.
Virgin Media offers the fastest broadband speeds in the UK*, as proven by Ofcom for three years in a row. And we're committed to keeping it this way. Which is why we're upgrading our award winning fibre optic network over the next 18 months.
As part of this upgrade, you may have seen we'll be doubling many of our customers' broadband speeds. But, because you already get our fastest broadband, we're upgrading you to up to 120Mb and giving you a discount instead.
and then this:
Hello there,
Oops! That last email, 100Mb Broadband Announcement, was sent in error.
Please ignore this, and rest assured current Virgin Media Cable Broadband customers will be receiving some good news about their broadband in the next 2 weeks. We apologise for any inconvenience caused.
The Virgin Media team
WTF!!!!